Privacy Policy

HydroTek Plumbing LLC – Privacy Policy Effective Date: January 1, 2025

Business Address: 5221 E 3rd Ave, Suite A, Spokane, WA 99212 -Contact:(509) 590-4004 | plumbinghydrotek@gmail.com

HydroTek Plumbing LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with applicable privacy laws and the Telephone Consumer Protection Act (TCPA).

1. Information We Collect
We may collect the following types of personal information:
Name, phone number, and email address
Home or service location address
Information about your plumbing needs or service preferences
Communication preferences and consents
Payment details (securely processed through third-party providers)
Website usage data such as IP address and browser type

We only collect what is necessary to provide, improve, and maintain our services.

2. How We Use Your Information
We use your information to:
Schedule services and manage appointments
Provide customer support and respond to your inquiries
Send updates about services or promotional offers (with your consent)
Process payments and issue receipts
Comply with legal obligations and internal recordkeeping

We do not sell or rent your personal information to any third parties.

3. Communications and TCPA Compliance
When you provide your contact information, you consent to receive communications from us, which may include:
Calls, texts, or emails about appointments, updates, or occasional promotional messages
Automated or prerecorded messages when permitted

You may opt out of marketing communications at any time by replying “STOP” to a text message or contacting us directly. We comply with the TCPA and applicable communication laws to ensure your rights are protected.

4. Data Security
We protect your personal information by:
Using secure payment platforms and data encryption
Limiting access to customer records to authorized personnel only
Reviewing and updating our privacy practices regularly

5. Your Rights
You have the right to:
Request access to the personal data we hold about you
Ask for corrections or deletion of your personal information
Withdraw your consent to marketing communications
Submit a complaint to a data protection authority if applicable

Please contact us using the information above to exercise any of these rights.

6. Third-Party Services
We may work with trusted third-party providers (such as scheduling or payment platforms) to support our operations. These providers are contractually obligated to handle your information responsibly and may maintain their own privacy policies.

7. Policy Updates
We may update this policy from time to time to reflect changes in regulations or business practices. Updates will be posted to this page with a revised effective date.